Privacy Policy

Effective Date: 2-April-2026

1. INTRODUCTION

Welcome to Cupid Power Wellness ("Cupid Power", "Company", "we", "our", or "us").

At Cupid Power, we recognize the importance of safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information obtained through our website www.cupidpower.in, mobile applications, digital platforms, consultations, wellness services, and related offerings (collectively referred to as the "Platform").

By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

2. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of the Platform, or from authorized third parties.

The categories of information we may collect include:

Personal Information

Full name
Date of birth
Gender
Email address
Mobile number
Residential address
Government-issued identification details (where required)

Health and Wellness Information

Medical history
Lifestyle information
Health concerns
Consultation records
Diagnostic reports
Prescriptions
Wellness assessments
Treatment-related information

Payment Information

Billing details
Transaction information
Payment confirmations

Payment information is processed through secure third-party payment service providers and is not stored by Cupid Power unless legally required.

Technical Information

IP address
Browser type
Device information
Operating system
Referral URLs
Usage analytics
Cookies and similar technologies

Communication Information

Customer support interactions
Emails
Chat records
Consultation transcripts
Audio or video consultation records where applicable

3. PURPOSE OF COLLECTION

We collect and process information for legitimate business and healthcare-related purposes, including:

Creating and managing user accounts;
Providing wellness and healthcare services;
Scheduling consultations and appointments;
Processing transactions and payments;
Facilitating pharmacy and diagnostic services;
Delivering products and services;
Customer support and grievance handling;
Improving user experience;
Security monitoring and fraud prevention;
Compliance with legal and regulatory obligations;
Internal reporting, analytics, and research;
Sending service-related notifications and reminders.

4. CONSENT

By providing information through the Platform, you expressly consent to:

Collection of your information;
Processing and storage of such information;
Sharing information where necessary for service delivery;
Electronic communications from Cupid Power.

You may withdraw consent at any time by contacting us. However, withdrawal of consent may limit our ability to provide certain services.

5. INFORMATION SHARING AND DISCLOSURE

Cupid Power does not sell, rent, or trade personal information to third parties.

We may disclose information under the following circumstances:

Service Providers

Information may be shared with trusted vendors and service providers involved in:

Payment processing
Cloud hosting
Technical support
Communication services
Logistics and delivery
Diagnostic laboratories
Pharmacy fulfillment
Customer support

Such parties are contractually obligated to maintain confidentiality and security.

Healthcare Professionals

Where necessary, information may be shared with healthcare practitioners, wellness experts, laboratories, or partner healthcare institutions to facilitate services requested by users.

Legal Compliance

We may disclose information if required:

By law;
By court order;
By governmental authority;
To protect legal rights;
To prevent fraud or unlawful activity.

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, user information may be transferred as part of the business assets.

6. COOKIES AND TRACKING TECHNOLOGIES

The Platform may use cookies, web beacons, analytics tools, and similar technologies to:

Improve website functionality;
Remember user preferences;
Analyze traffic patterns;
Enhance user experience;
Measure marketing effectiveness.

Users may modify browser settings to refuse cookies; however, certain Platform features may become unavailable.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Deliver services;
Comply with legal obligations;
Resolve disputes;
Enforce agreements;
Maintain business records.

Even after account closure, certain records may be retained where required by applicable law or regulatory obligations.

8. DATA SECURITY

Cupid Power implements reasonable administrative, technical, and organizational safeguards to protect personal information against:

Unauthorized access;
Disclosure;
Alteration;
Loss;
Misuse;
Destruction.

While we strive to use commercially acceptable security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

9. USER RIGHTS

Subject to applicable laws, users may have the right to:

Access their personal information;
Request correction of inaccurate information;
Update account information;
Request deletion of information where legally permissible;
Withdraw consent;
Object to certain processing activities.

Requests may be submitted using the contact information provided below.

10. THIRD-PARTY WEBSITES

The Platform may contain links to third-party websites, services, or applications.

Cupid Power is not responsible for the privacy practices, content, security measures, or policies of such third parties. Users are encouraged to review the privacy policies of those websites independently.

11. CHILDREN'S PRIVACY

The Platform is not intended for use by individuals under the age of eighteen (18) years without parental or legal guardian supervision.

We do not knowingly collect personal information directly from minors without appropriate authorization.

If we become aware that information has been collected from a minor without valid authorization, appropriate steps may be taken to remove such information.

12. MARKETING COMMUNICATIONS

Users may receive promotional communications relating to services, products, offers, educational content, and wellness programs.

Users may opt out of marketing communications by following the unsubscribe instructions contained in such communications or by contacting us directly.

Service-related communications necessary for account management and service delivery may continue even after marketing preferences are changed.

13. INTERNATIONAL DATA PROCESSING

Where necessary, information may be processed, stored, or accessed through servers and service providers located within or outside India.

By using the Platform, users consent to such transfers, subject to applicable legal safeguards.

14. CHANGES TO THIS PRIVACY POLICY

Cupid Power reserves the right to modify or update this Privacy Policy at any time.

Any revised version shall become effective upon publication on the Platform unless otherwise specified.

Continued use of the Platform following publication of updates constitutes acceptance of the revised Privacy Policy.

15. GRIEVANCE OFFICER

In accordance with applicable laws, users may contact our Grievance Officer regarding complaints, concerns, or requests related to privacy and data protection.

Email: care@cupidpower.in

Support Email: contact@cupidpower.in

16. CONTACT US

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Cupid Power Wellness

Website: www.cupidpower.in

Email: contact@cupidpower.in

Support: care@cupidpower.in

17. GOVERNING LAW

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.