Teleconsultation & Health Data Processing Consent

Effective Date: 2-April-2026

1. INTRODUCTION

This Teleconsultation & Health Data Processing Consent ("Consent") governs the use of teleconsultation, digital healthcare, wellness services, and the collection, processing, storage, and sharing of health-related information through www.cupidpower.in ("Platform"), operated by Cupid Power Wellness ("Cupid Power", "we", "our", or "us").

By accessing, registering on, booking a consultation through, or otherwise using the Platform, you acknowledge that you have read, understood, and voluntarily agreed to the terms set forth in this Consent.

 

2. CONSENT TO TELECONSULTATION SERVICES

By booking or participating in a teleconsultation, video consultation, audio consultation, chat consultation, or any other remote healthcare service through the Platform, you expressly consent to receive healthcare and wellness services through electronic communication technologies.

You understand and acknowledge that teleconsultation may involve:

• Video consultations;
• Audio consultations;
• Text-based consultations;
• Remote review of medical records;
• Digital prescriptions (where legally permitted);
• Wellness assessments;
• Follow-up consultations; and
• Electronic communication between healthcare professionals and users.

You voluntarily choose to use teleconsultation services and understand that alternative in-person consultation options may be available.

 

3. LIMITATIONS OF TELECONSULTATION

You acknowledge and understand that teleconsultation services have certain limitations, including but not limited to:

• Absence of physical examination;
• Dependence on information provided by the user;
• Technical interruptions;
• Connectivity issues;
• Limitations in diagnosis and treatment through remote communication.

Healthcare professionals may determine that a teleconsultation is not appropriate for a particular condition and may recommend an in-person examination, diagnostic testing, emergency treatment, or referral to another healthcare provider.

 

4. NOT FOR EMERGENCY MEDICAL CONDITIONS

Teleconsultation services provided through the Platform are not intended for emergency medical situations.

If you are experiencing a medical emergency or believe immediate medical attention is required, you should immediately contact:

• Emergency medical services;
• The nearest hospital;
• Your treating physician; or
• Relevant emergency authorities.

Cupid Power shall not be responsible for any consequences resulting from reliance on teleconsultation services during emergency situations.

 

5. ACCURACY OF INFORMATION

You agree to provide accurate, complete, and up-to-date information regarding:

• Personal details;
• Medical history;
• Current symptoms;
• Medications;
• Allergies;
• Previous diagnoses;
• Diagnostic reports; and
• Other relevant healthcare information.

You understand that healthcare recommendations may be affected if incomplete, inaccurate, or misleading information is provided.

 

6. CONSENT TO COLLECTION OF HEALTH DATA

You expressly consent to Cupid Power collecting, receiving, storing, processing, and managing your health-related information for the purpose of providing healthcare, wellness, diagnostic, pharmacy, teleconsultation, and related services.

Such information may include:

• Medical records;
• Consultation notes;
• Prescriptions;
• Laboratory reports;
• Diagnostic results;
• Treatment history;
• Lifestyle information;
• Wellness assessments;
• Communication records;
• Audio, video, or chat consultation records where applicable.

Such information may constitute sensitive personal data or health information under applicable laws.

 

7. PURPOSE OF HEALTH DATA PROCESSING

Your health information may be processed for purposes including:

• Providing healthcare and wellness services;
• Facilitating consultations;
• Appointment scheduling and management;
• Diagnostic and laboratory services;
• Pharmacy fulfillment;
• Treatment continuity;
• Customer support;
• Quality assurance;
• Service improvement;
• Regulatory compliance;
• Fraud prevention and security monitoring;
• Internal analytics and research in anonymized or aggregated form.

 

8. SHARING OF HEALTH INFORMATION

To facilitate services requested by you, health information may be shared with:

• Licensed healthcare professionals;
• Diagnostic laboratories;
• Pharmacies;
• Hospitals and healthcare institutions;
• Technology service providers;
• Cloud storage providers;
• Payment service providers;
• Customer support partners;
• Government authorities where legally required.

Such sharing shall be limited to the extent reasonably necessary for service delivery, legal compliance, or operational requirements.

All authorized recipients are expected to maintain appropriate confidentiality and security measures.

 

9. CONSULTATION RECORDINGS AND TRANSCRIPTS

Where permitted by applicable law, consultations conducted through the Platform may be recorded, documented, transcribed, summarized, or stored for purposes including:

• Clinical documentation;
• Continuity of care;
• Quality assurance;
• Professional training;
• Complaint resolution;
• Legal and regulatory compliance.

By participating in teleconsultation services, you consent to such processing where applicable.

 

10. DATA SECURITY

Cupid Power employs reasonable administrative, technical, and organizational safeguards to protect health information from:

• Unauthorized access;
• Misuse;
• Alteration;
• Disclosure;
• Destruction;
• Loss.

However, no digital platform, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You acknowledge and accept the inherent risks associated with electronic communications and digital healthcare services.

 

11. DATA RETENTION

Health-related information may be retained for as long as reasonably necessary to:

• Provide services;
• Maintain healthcare records;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements;
• Meet regulatory requirements.

Even after account closure, certain healthcare records may be retained where legally required.

 

12. WITHDRAWAL OF CONSENT

You may withdraw your consent for future processing of personal or health information by contacting Cupid Power.

However, withdrawal of consent may:

• Limit access to certain services;
• Prevent future consultations;
• Affect continuity of care;
• Restrict our ability to provide requested services.

Processing already undertaken before withdrawal may continue where permitted or required by law.

 

13. USER ACKNOWLEDGEMENTS

By using the Platform and participating in teleconsultation services, you acknowledge and agree that:

• You are voluntarily seeking teleconsultation services;
• You understand the limitations of remote healthcare;
• You have had an opportunity to ask questions regarding teleconsultation;
• You consent to the collection and processing of health-related information;
• You understand the privacy and security risks associated with electronic communications;
• You authorize healthcare professionals to rely on information provided by you;
• You understand that healthcare outcomes cannot be guaranteed.

 

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cupid Power shall not be liable for:

• Technical interruptions during consultations;
• Connectivity failures;
• Delays in communication;
• Errors arising from inaccurate user information;
• Outcomes of medical decisions made by healthcare professionals;
• Actions taken by users based upon consultation advice.

Healthcare decisions remain the responsibility of the user and the consulting healthcare professional.

 

15. CHANGES TO THIS CONSENT

Cupid Power reserves the right to modify, amend, or update this Consent at any time.

Any revised version shall become effective immediately upon publication on the Platform unless otherwise specified.

Continued use of the Platform following publication of changes constitutes acceptance of the updated Consent.

 

16. CONTACT INFORMATION

For questions relating to teleconsultation services, privacy, or health data processing, please contact:

Cupid Power Wellness

Website: www.cupidpower.in

Email: contact@cupidpower.in

Support: care@cupidpower.in

 

17. GOVERNING LAW

This Consent shall be governed by and construed in accordance with the laws of India.

Any dispute arising from or relating to this Consent shall be subject to the exclusive jurisdiction of the courts located in Kharar, Mohali, India.