Refund, Cancellation , Shipping & Delivery Policy

Effective Date: -2-April-2026

1. INTRODUCTION

This Refund, Cancellation, Shipping & Delivery Policy ("Policy") governs purchases, appointments, consultations, wellness programs, products, subscriptions, and services offered through www.cupidpower.in ("Platform") by Cupid Power Wellness ("Cupid Power", "we", "our", or "us").

By purchasing or using any service through the Platform, you agree to be bound by this Policy.

 

2. APPOINTMENT CANCELLATION POLICY

Users may request cancellation of appointments, consultations, wellness sessions, or other scheduled services through the Platform.

Cancellation requests must be submitted before the scheduled appointment time.

Cupid Power reserves the right to determine eligibility for cancellation based on:

• Type of service booked;
• Time of cancellation request;
• Professional availability;
• Service provider policies;
• Applicable promotional offers or discounts.

Appointments missed without prior notice may be treated as completed services and may not qualify for refunds.

 

3. CONSULTATION CANCELLATION

For online consultations, teleconsultations, video consultations, phone consultations, or wellness consultations:

• Users may cancel prior to the commencement of the consultation.
• Once a consultation has commenced, the service shall be deemed delivered.
• No refund shall be applicable for consultations that have already been conducted or substantially delivered.

Cupid Power reserves the right to reschedule appointments due to operational, technical, or professional availability reasons.

 

 4. REFUND POLICY

Refund eligibility depends upon the nature of the product or service purchased.

Refund requests may be considered under the following circumstances:

Eligible Situations

• Duplicate payment transactions;
• Payment deducted but service not successfully booked;
• Service cancellation initiated by Cupid Power;
• Technical failures resulting in non-delivery of purchased services;
• Incorrect billing caused by system errors.

Non-Refundable Situations

Refunds shall generally not be available for:

• Completed consultations;
• Services already rendered;
• Digital products already accessed;
• Downloadable content;
• Personalized wellness plans already delivered;
• User dissatisfaction without a service deficiency;
• Failure to attend scheduled appointments;
• Incorrect information provided by the user.

Cupid Power reserves sole discretion to determine refund eligibility after reviewing the circumstances of each case.

 

 5. REFUND PROCESSING

Approved refunds shall be processed through the original payment method whenever reasonably possible.

Refund timelines may vary depending upon:

• Banking institutions;
• Payment gateways;
• Card issuers;
• Financial intermediaries.

Typically, approved refunds may take between 7 to 15 business days to reflect in the user's account, subject to banking processes.

Cupid Power shall not be responsible for delays caused by financial institutions or payment service providers.

 

6. SUBSCRIPTION SERVICES

Where subscription-based services are offered:

• Users may discontinue renewal at any time.
• Subscription fees already paid are generally non-refundable unless otherwise specified.
• Benefits utilized during the subscription period may affect refund eligibility.

Any promotional, discounted, or special-offer subscriptions may be subject to separate terms.

 

7. PRODUCT SHIPPING POLICY

Where physical products, wellness products, healthcare products, supplements, diagnostic kits, or related items are sold through the Platform, Cupid Power shall make reasonable efforts to ensure timely dispatch and delivery.

Delivery timelines are estimates only and may vary due to:

• Geographic location;
• Courier availability;
• Weather conditions;
• Government restrictions;
• Public holidays;
• Operational disruptions;
• Force majeure events.

Delivery dates displayed on the Platform should not be treated as guaranteed delivery commitments.

 

 8. SHIPPING CHARGES

Shipping fees, where applicable, shall be displayed during checkout prior to payment confirmation.

Shipping charges may vary depending on:

• Delivery location;
• Order value;
• Product category;
• Courier partner policies;
• Promotional offers.

Cupid Power reserves the right to revise shipping charges without prior notice.

 

9. DELIVERY OF PRODUCTS

Orders shall be delivered to the address provided by the user during checkout.

Users are responsible for ensuring that shipping information is accurate and complete.

Cupid Power shall not be liable for delays, failed deliveries, or additional costs resulting from:

• Incorrect addresses;
• Incomplete delivery information;
• Recipient unavailability;
• Refusal to accept delivery.

Risk and responsibility for products may transfer upon successful delivery to the address provided by the user.

 

10. DAMAGED OR INCORRECT PRODUCTS

If a user receives a damaged, defective, or incorrect product, the issue should be reported to Cupid Power within 48 hours of delivery.

Users may be required to provide:

• Order details;
• Photographs of the product;
• Packaging images;
• Relevant supporting information.

Upon verification, Cupid Power may, at its sole discretion:

• Replace the product;
• Offer a refund;
• Provide store credit; or
• Offer another suitable resolution.

 

 11. FAILED DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts.

If delivery fails due to user-related reasons, additional shipping charges may apply for re-dispatch.

Cupid Power reserves the right to cancel the order after repeated unsuccessful delivery attempts.

 

12. FORCE MAJEURE

Cupid Power shall not be responsible for delays, interruptions, or failures in service, shipping, delivery, or refunds resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters;
• Floods;
• Epidemics;
• Pandemics;
• Government actions;
• Transportation disruptions;
• Internet outages;
• Labor disputes;
• Technical failures.

 

13. RIGHT TO REFUSE OR CANCEL ORDERS

Cupid Power reserves the right to refuse, suspend, or cancel any order, booking, subscription, or transaction where:

• Fraud is suspected;
• Payment authorization fails;
• Regulatory requirements so require;
• Product availability changes;
• Incorrect pricing is displayed;
• User information cannot be verified.

In such cases, any eligible refund shall be processed in accordance with this Policy.

 

14. POLICY CHANGES

Cupid Power reserves the right to amend, modify, or update this Policy at any time.

Any revised version shall become effective immediately upon publication on the Platform.

Continued use of the Platform following such updates constitutes acceptance of the revised Policy.

 

15. CONTACT US

For refund requests, cancellation assistance, shipping inquiries, or order-related concerns, please contact:

Cupid Power Wellness

Website: www.cupidpower.in

Email: contact@cupidpower.in

Support: care@cupidpower.in